Frequently asked questions

My Order

Do you need to change either the delivery or the billing address?
You can update all your information when you log into your account
A customer can have several delivery and billing addresses. Addresses can be modified at my account/my addresses, or when placing an order.

How can I print an invoice?

When you log into your account, you will find your invoices under « my orders »

Product availability

The item you wish to purchase isn’t available through the website?
The website presents the entire range of Caravane collections. Part of this range is available for purchase online, while certain items are only available in our shops. The information regarding availability of the products we wish to present in the eshop is regularly updated. Certain items therefore may become unavailable.

Payment

What are the available payment options?
The available payment method is : Visa or Mastercard

Please refer to our terms and conditions for any further information

Delivery

Délais de préparation de votre commande
Dés réception de votre commande nous préparons votre commande dans un délai de 24 à 48h (jours ouvrés).

You were not in on the date of delivery?

We will leave a message with instructions on how to proceed if you happened to be out at the scheduled delivery date and time: you can either retrieve the parcel from your local Post Office or reschedule a delivery.

What are the delivery costs?

The delivery costs take the weight and volume of your order into account.

How are the orders delivered ?

Coliposte or Chronopost are responsible for deliveries to the address given when placing an order.
You will be sent a message by email with a tracking number, allowing you to follow the delivery step by step.

Will all the items in my order be delivered at once?

We ship orders when all the items in it are ready.

Where do you deliver to?

Andorra, Austria, Belgium, Saint Barths, Cyprus, Germany, Denmark, Finland, French Guyana, Guadeloupe, Greece, Guyana, Croatia, Hungary, Ireland, Italy, Jersey, Saint Lucia, Liechtenstein, Luxemburg, Monaco, Saint Martin, Martinique, Malta, The Netherlands, Portugal, Réunion, Spain, Sweden, Switzerland, San Marino, United Kingdom, Vatican City.

What to do if the purchase is faulty or damaged?

Please get in touch with us through the “Contacts” form you will find at the bottom of the page, stating clearly why your order isn’t satisfactory. Customer services will be in touch promptly.

Account

Forgotten password ?
Simply click on the « Forgotten password » link and enter the email address you signed up with. A message will be sent shortly with instructions for resetting your password.

Newsletter

You wish to unsubscribe?
Click on the « I do not wish to receive information or emails from Caravane any more » link you will find at the bottom of each newsletter.

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