Definitions

  • Site: This merchant site accessible at the address www.caravane.fr which aims to sell online, to individuals, interior decoration items (furniture, household linen, lighting, carpets).
  • User: Any Internet user, adult natural person or legal entity, connected to the Site Client: The User having created an account on the CARAVANE Site: The CARAVANE company
  • Personal Data or Data means the information that the User voluntarily provides when opening an Account on the Site and/or that which will be collected in the context of access and/or use of the Site.
  • Order validation: The firm and definitive confirmation of the details of the order by the Customer, which presupposes acceptance of the General Conditions of Sale.

Object

These general conditions of sale govern the contractual relations between CARAVANE and the Customer and are applicable to any order placed through the Site.

Enforceability of the general conditions of sale

The Customer declares to have read and understood these general conditions of sale.
The sale of products offered by CARAVANE is subject to these general conditions. Placing an order on the Site implies the Customer's full and unreserved acceptance of these general conditions of sale.

In this regard, the Client has the option to download, save and reproduce the general conditions.

The contract for the sale of a good purchased on the Site consists of the general conditions of sale in force at the time of the order and the order form.

The Customer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions of sale does not require the handwritten signature of this document, but results from his sole placing of the order.

Acceptance of these general conditions is made in the form of a double positive click following reading of these general conditions of sale and constitutes proof that the Customer has read said provisions and will constitute irrevocable acceptance of these terms and conditions.

These general terms and conditions of sale shall prevail over any other general or specific conditions not expressly agreed to by CARAVANE. The fact that CARAVANE does not avail itself at any time of any provision of these general terms and conditions of sale, cannot be interpreted as a waiver of the right to avail itself of this provision at a later date. CARAVANE reserves the right to modify its general terms and conditions of sale at any time. In this case, the modifications will be applicable to sales contracted as soon as the modified general terms and conditions of sale are posted online on the Site.

Ability

The purchase of products marketed by CARAVANE does not constitute one of the acts of daily life management, within the meaning of the provisions of Article 1146 of the Civil Code. Consequently, the Customer declares that he has the capacity to contract under the conditions described below, i.e. to be an emancipated minor or to be of legal age and not to be protected within the meaning of Article 488 of the Civil Code.

Products offered for sale online

The products offered for sale online are those presented on the Site. The products are described using descriptive sheets and photos by CARAVANE on the Site with the greatest possible accuracy. CARAVANE nevertheless informs the Customer that, despite all the attention it has shown, the photographs cannot ensure perfect similarity with the product offered for sale, particularly with regard to colors. Differences may result from the color quality of the photographs, the difficulty of displaying the rendering of materials on the screen or, without being exhaustive, technical adaptation. These differences may in no case be interpreted as defects of conformity, result in the cancellation of the sale and engage the liability of CARAVANE.
Any order constitutes express and irrevocable acceptance of the description of the products.

The Customer must ensure before any order, that the product ordered can be delivered without difficulty to his home, in particular due to its weight and volume. The Customer must in particular ensure that the product can pass through doors and use any corridors. Delivery through the window is not guaranteed.
The impossibility of delivering the ordered product due to the access conditions of the Customer's home will not engage the responsibility of CARAVANE.

If you have requested a sample for Holi sofas and armchairs, the coverings of the products delivered will comply with the chosen sample in terms of quality, it being specified that slight nuances in color or differences in dimensions are possible, our products being manufactured individually.

Product unavailability

The product offers and prices appearing on the Site are valid as long as they appear on the Site, within the limit of available stocks. In the event of unavailability of a product, CARAVANE will inform the Customer as soon as possible by email or telephone. The Customer may confirm his order by accepting an extended delivery time or request a refund of the product based on the price invoiced.
CARAVANE will not be held liable for the unavailability of products.

Rates

The prices of the products offered for sale on the Site are expressed in euros, including VAT, and are valid only on the Site. These prices do not include delivery and package preparation costs, which will be indicated before the final validation of each order. The prices of the products may be modified at any time by CARAVANE and without prior information to the Customer. The products will be invoiced on the basis of the prices in effect at the time the order is registered.
Any order constitutes express and irrevocable acceptance of the prices of the products.

For international orders, product prices are indicated in euros, including VAT, but excluding customs fees. Customs fees must be paid by the Customer directly to the carrier.

Order

Before making a purchase on the Site, the Customer must first register on the Site. To this end, he/she must have a personal account. All stages of the sale are clearly identified on the Site in accordance with the provisions of Article 1125 of the Civil Code.

The contractualization procedure includes the following steps:

  • Step 1: selection and validation of products, the Customer can at this stage modify his order and correct it;
  • Step 2: referencing the mandatory fields of the identification and information forms;
  • Step 3: consultation of the general conditions of sale;
  • Step 4: acceptance of all general conditions of sale;
  • Step 5: Place the order by clicking on the “order with payment obligation” tab

In application of this process, the Customer has the possibility to check the details of his order and its total price, and to correct any errors before definitively validating his order.

The order is only definitively registered after validation by the Customer of his payment agreement and acceptance by the bank of the transaction. The summary of the Customer's order is available in printable version.

As soon as the order is registered, the Customer receives a confirmation email containing the essential elements of the order, including the order number, the list of products ordered and the price details.
All data provided by the Customer during the ordering process and the recorded confirmation of this order constitute proof of the transaction. CARAVANE reserves the right to refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order until this dispute is resolved.

Payment

The means of payment on the Site is bank card and exclusively the following cards: Carte Bleu classic, Carte VISA, Carte MASTERCARD and PayPal.

Payment security

For maximum security, CARAVANE works in collaboration with the PayZen system which secures all payment phases to be carried out between the buyer and the bank. The steps are fully encrypted and protected. The protocol used is SSL coupled with bank electronic payment. This means that the information related to the order and the bank card number do not circulate in clear text on the Internet. PayZen does not store the card numbers after transmitting the payment transaction to CARAVANE's bank.

Bill

Each invoice is available on the site in the customer account via “my orders”.

Delivery

The delivery area is the Europe zone plus international. The products will be sent to the delivery address that the Customer indicated during his Order. The delivery costs are calculated according to the weight / volume of the package and the destination country. The delivery of the order is ensured by Colissimo and DPD for Europe and DHL for international. The order is delivered from Monday to Saturday between 8 a.m. and 1 p.m. directly to the address indicated in exchange for a signature. In the event of absence or impossibility of delivery of your package, the postman leaves a notice of passage mentioning the date and the address of the Post Office where you can collect your package on presentation of an identity document.
From the date mentioned on the delivery notice, you have 15 days to collect your package. After this period, it will be automatically returned to the sender.
At any time, thanks to the parcel number sent to you by email, you can track your parcel by connecting to the Colissimo website to find out where it is.

When the order is shipped, the Customer will be informed of its dispatch by Email. CARAVANE commits to a delivery time of less than 15 days.

However, this period being indicative, it could be extended up to a maximum of 30 days. Beyond 30 days the Customer may by registered letter with acknowledgment of receipt request the termination of the sales contract or grant an additional period to CARAVANE.
In the event of termination of the sales contract, CARAVANE is required to reimburse the Customer within a maximum of 14 days from receipt of the request for termination of the contract. Any delay in delivery must be reported to CARAVANE within 21 working days after shipment, to allow the carrier to conduct a reliable investigation.

For international orders outside the USA, product prices are indicated in euros, including VAT, but excluding customs fees. Customs fees must be paid by the Customer directly to the carrier.

For the United States, product prices are indicated in dollars (US) excluding customs fees.

Standard delivery is free for purchases over €200 in France and the United Kingdom, with the exception of orders:
 - Containing fabric-per-meter less than or equal to 3m,
- Whose delivery costs exceed €100,
 - To Corsica, coastal islands and mountain areas that are difficult to access,
- Containing large references.

References to the following characteristics are considered to be voluminous:
- Developed perimeter*: greater than or equal to 3 m
- Total weight: greater than or equal to 30 kg
- Total length: greater than or equal to 2 m
*The expanded perimeter is equivalent to: (width + height) x 2 + length.

Additional charges apply for any order containing bulky products.

Some bulky products cannot be shipped internationally and to certain coastal islands.

Given the volume and dimensions of certain products, it is the Customer's responsibility to ensure, prior to delivery, that the access conditions to the delivery address are compatible (door openings of at least 75 cm); failing this, the Customer will be responsible for either the carrier's provision of additional means or the repetition of the delivery operation.

For Holi sofas and armchairs, a production period of 8 weeks is to be expected Holi. Upon delivery, the Customer will carry out a physical inspection of the Product in order to determine whether the Product is affected by transport damage and/or whether it complies with the specifications of the order; in the first case, the Customer must report the damage on the delivery note and/or within 48 hours by registered letter with acknowledgment of receipt to the carrier's address; in the second case, the lack of conformity of the Product with respect to the order must be notified to CARAVANE under the same conditions; failure to comply with this deadline will not accept any claims. The delivery time is an indicative time. Consequently, exceeding the indicative delivery date appearing on the order cannot give rise to damages, withholding or cancellation of the current order.

Withdrawal

In the event that the item(s) ordered are not satisfactory, the Customer has a legal period of fourteen (14) clear days from the day of receipt of the package to return it, in accordance with Article L 121-20-12 of the Consumer Code, it being specified that when the period of fourteen (14) days expires on a Saturday, Sunday or public holiday, it is extended until the next working day.

Complete the return form included in your package and attach it to the item(s) you wish to return.

Address for return of goods:
PROLOG Logistics
ZI Courbiere - Street of the larks
Place called La Penneraiserie
St Macaire in Mauges
49450 Sevremoine

The product must be returned in its original packaging and in perfect condition. Dirty, damaged, scratched, stained, washed products will not be taken back by CARAVANE. In this case, the package will be returned to the Customer and the cost of returning the product is the responsibility of the Customer.

The document "Customs Declaration / CN23" present in the transparent envelope must appear on the outside of your package with the words "Sale of goods" crossed out and the box "Return of goods" checked. The invoices initially present on the outside of your package must also be present. CARAVANE reserves the right not to accept an international return if it does not respect these conditions.

From the exercise of your right of withdrawal, you have fourteen (14) days to return the purchased Product.
In the event of a return accepted by CARAVANE, you will be reimbursed, at the most within fourteen days from the day on which CARAVANE receives the item and validates its conformity, in accordance with the provisions of article L. 121-21-4 of the Consumer Code.

Exclusion

In accordance with the provisions of Article L.221-28 of the Consumer Code, the Customer has no right of withdrawal with regard to products made to order or which are personalized.

Transfer of ownership / transfer of risks

The transfer of ownership of the products to the Customer will only be made after full payment of the price by the latter, regardless of the delivery date of said products. However, the transfer of the risks of loss and deterioration of the products will be made to the Customer upon receipt of the products by the Customer, who is responsible, in the event of damage or loss (for example: damaged package, already opened, etc.), for making all reservations and exercising all recourse with the postal services.

Guarantee

CARAVANE undertakes to guarantee the conformity of its products within the meaning of articles L211-4 et seq. of the Consumer Code and to replace or reimburse any item with a hidden defect (articles 1641 et seq. of the Civil Code).

To comply with your order, the good must correspond to the description given on the Site and possess the qualities presented or present the qualities that a buyer can legitimately expect in view of the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling.

In accordance with Article L211-11 of the Consumer Code, return costs will be reimbursed, upon receipt, after return of the product if the lack of conformity is confirmed. The Customer is therefore invited to keep the supporting documents for their return. Failing this, if the Customer does not attach their supporting document, they will be reimbursed at the basic postal rate for the delivery of a parcel.
The provisions of this article do not prevent the Customer from benefiting from the right of withdrawal mentioned above.

Generally speaking and subject to the warranty provisions listed above, our sofas are guaranteed for 5 years for the structures, 1 year for the coverings (fabrics, etc.) and 1 year for the mechanisms.

Responsibility

CARAVANE cannot be held responsible for any inconvenience or damage inherent in the use of the Internet, in particular a breakdown in service, an external intrusion or the presence of computer viruses.
CARAVANE disclaims all liability for the content of sites to which hypertext links may refer from its own Site.

Furthermore, CARAVANE is exempt from any liability for any failure to meet its contractual obligations in the event of force majeure or unforeseeable circumstances. Force majeure is any event occurring independently of CARAVANE and the Customer that has the consequence of partially or totally preventing the performance of contractual obligations. In addition to those usually recognized by case law, the following are considered cases of force majeure or unforeseeable circumstances: total or partial strikes, internal or external to CARAVANE, lockouts, epidemics, earthquakes, fires, storms, floods, water damage, blockages of means of transport or supplies, government or legal restrictions, and blockages of electronic communications.

In the event of force majeure or unforeseeable circumstances, CARAVANE undertakes to inform the Customer within seven (7) days of its occurrence. If this impediment continues beyond a period of fifteen (15) days, the Customer may request the cancellation of his order.

Intellectual property

All elements of the Site are and remain the intellectual and exclusive property of CARAVANE. The Customer is not authorized to reproduce, exploit, distribute, or use for any purpose whatsoever, even partially, elements of the Site whether software, visual or sound. The texts, images, drawings and the layout as well as the graphic charter of this Site are protected by intellectual property law. It is prohibited to copy, extract, distribute, modify or adapt the content of the Site. Downloading and printing of text, images and graphic elements are authorized for private and non-commercial use only. The reproduction of drawings, images, sound documents, video sequences and texts in other electronic or printed publications requires the prior written consent of CARAVANE. Failure to provide authorization is punishable by the offense of counterfeiting. The brands and logos appearing on the Site are registered and protected trademarks. Any total or partial reproduction of these brands and/or logos, made from the elements of the Site without the express authorization of CARAVANE constitutes the offense of counterfeiting punishable by articles L.335-2 and following of the Intellectual Property Code. The databases established by CARAVANE are protected by copyright as well as by the law of July 1, 1998 transposing into the Intellectual Property Code the European directive of March 11, 1996 relating to the legal protection of databases. Any extraction can only be limited and carried out for private purposes. Any simple or hypertext link is strictly prohibited.

Protection of Personal Data and Registration

Simply consulting the Site does not require registration or identification with CARAVANE.
On the other hand, any order requires prior registration and the creation of a personal account subject to the unreserved acceptance of the Confidentiality and Cookies Policy by the Customer.

The user undertakes, during the registration procedure, to provide complete and accurate data.
The creation of the personal account will result in the recording and computer processing of personal data, including IP addresses, which will be communicated to CARAVANE.

This recording and computer processing are intended to enable the taking and processing of the order, and to ensure delivery to the Customer.

The data is exclusively intended for use by CARAVANE but may also be communicated to its partners when the Customer has expressly accepted their disclosure by checking the corresponding box when ordering. Under no circumstances will this data be commercially transferred to third parties.

The information collected by CARAVANE during a Customer order is necessary for the management of the transaction and, for this purpose, may be communicated in whole or in part to CARAVANE service providers involved in the execution of the order.

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 applicable from 25 May 2018, the Client has at any time a right of access, rectification, modification, limitation, deletion and finally the right to the portability of personal data concerning him by contacting Caravane Web responsible for this processing:

By mail: CARAVANE, 20 rue Saint-Nicolas – 75012 PARIS
By email to: caravaneweb@caravane.fr
In the event of opposition to the processing of data, no order can be placed.

The privacy policy, actively and unreservedly accepted when creating the personal account, governs the data communicated by the Customer. CARAVANE invites the Customer to consult them again.

Disputes

These general terms and conditions of online sale are subject to French law. Any disputes that cannot be settled amicably are under the exclusive jurisdiction of the courts of PARIS, notwithstanding multiple defendants or third-party claims, unless otherwise provided for by public policy.

The unmissable

The products in the "unmissable" collection sold only on the site are exhibition products and/or have defects. The unmissable are offered for sale from July 1 to July 8, 2024 by Caravane and at discounted prices in order to take into account their defects. The products are sold as is, the mention of imperfections, if any, appears in the product sheet. They cannot be exchanged or replaced. They may therefore have traces, scratches from use and/or defects. Ordering these products implies acceptance and full knowledge of the imperfection of the product on the part of the customer.

Sofas are delivered only in France, while Trombone chairs are delivered in France and all over Europe. Delivery will be made by a private carrier, who will contact you to arrange a delivery slot and install the product directly in the room of your choice. Free delivery does not apply for this collection and additional delivery charges will be applied due to the large dimensions of these products.

General conditions of sale

CARAVANE wishes to inform you of the measures put in place to protect your personal data and your privacy in accordance with the legislation in force of Regulation (EU) No. 2016/679 of April 27, 2016 relating to the protection of personal data (GDPR).

CARAVANE, a simplified joint-stock company registered in the Paris trade and companies register and whose head office is located at 6 rue Pavée 75004 Paris, specializing in the furniture retail sector, collects personal data only in the context of its sales activities in stores or on the website that it publishes, accessible at the address www.caravane.fr .

In accordance with the GDPR, personal data means any information relating to an identified or identifiable natural person, whether directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to one or more specific elements specific to their physical, physiological, genetic, psychological, economic, cultural or social identity ("Personal Data").

CARAVANE may collect User Data on the website www.caravane.fr (“the Site”) and during purchases in Caravane stores. The Personal Data that may be collected are as follows:

  • user account data: first name, last name, billing and delivery postal address, email address, telephone number;
  • transaction data;
  • navigation data;

These Personal Data are exclusively intended to allow CARAVANE to identify the User and process the operations carried out on the Site. Simply consulting the Site does not require registration or identification with CARAVANE. However, any online order requires prior registration and the creation of a personal account. The User accepts and authorizes, when creating a personal account on the Site, that CARAVANE processes their Personal Data in accordance with this Privacy Policy. The User undertakes, during the registration procedure, to provide complete and accurate data. The creation of the personal account will result in the recording and computer processing of Personal Data, including IP addresses, which will be communicated to CARAVANE. This recording and computer processing are intended to allow the taking and processing of the order, and to ensure delivery to the Customer.

The Data is exclusively intended for use by CARAVANE but may also be communicated to its partners when the Customer has expressly accepted their disclosure by checking the corresponding box when ordering. Under no circumstances will this data be transferred to third parties. Data relating to payment methods are collected directly by our service providers PayPal and our online payment provider.

This Data is also kept for security purposes and in order to comply with legal and regulatory obligations and thus to enable CARAVANE to improve its Site.

CARAVANE does not share any Personal Data for commercial purposes with third parties.

Personal Data in the context of the use of the site and physical stores respond to the following purposes:

 

Use of Data & Legal Basis for Processing

Customer account management: Execution of the contract between a Customer and Caravane

Management of orders, delivery operations, complaints and product returns: Execution of the contract between a Customer and Caravane

After-sales service management – ​​exchange with customer service: Execution of the contract between a Customer and Caravane

Combating fraud during payment and managing unpaid orders: Execution of the contract between a Customer and Caravane

For user experience: development of new products and services, measuring sales and audiences and carrying out statistics: Legitimate interest of Caravane

Sending newsletters and special offers: Customer consent

Participation in special events: Customer consent

Provision of social media sharing tools: Customer consent

The Data allowing the User to be identified is not communicated to third parties, except for the proper execution of the services offered (e.g. delivery of products, processing of payments by credit card or PayPal account, detection and prevention of fraud, carrying out maintenance operations and technical development of the Site). These partners comply with all applicable laws and regulations relating to Data protection.

The User is informed that the Data may be disclosed to third parties in application of a law, a regulation or by virtue of a decision of a competent regulatory or judicial authority.

User Data is hosted within the European Union, or where applicable stored in countries recognized as having a sufficient level of guarantee by the European Commission.

Customer or User Rights

In accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 applicable from 25 May 2018, the Client or User of the Site has the right to exercise the following rights:

  • A right of access, rectification, modification and deletion of his data,
  • A right to object to the processing of their data,
  • A right to restriction of processing,
  • A right to the portability of one’s data,

The Customer may exercise all of these rights by contacting Caravane WEB, responsible for this processing, which undertakes to respond:

By mail: Caravane – 20 rue saint Nicolas 75 012 Paris

By email to: caravaneweb@caravane.fr

For all Data processing for which CARAVANE has requested consent from the Customer or User (deposit of cookies, commercial prospecting, etc.), the latter may withdraw it at any time. This withdrawal does not affect the legality of operations or processing carried out before it. However, in the event of opposition to the processing of data, no orders may be placed.

In the event of a dispute, the Client or User has the right to lodge a complaint with the CNIL ( www.cnil.fr )

Archiving and storage of Data

In accordance with the provisions of Article L134-2 of the Consumer Code, CARAVANE archives purchase orders and invoices on a reliable and durable medium constituting a faithful copy. The Customer and the User are informed that the Data and the content associated with it will be kept for 3 years from the last purchase. The Data of people who have never purchased are kept for 3 years from the closure of the customer account. At the end of this 3-year period, CARAVANE may contact the person concerned to find out if they wish to continue receiving commercial solicitations. In the absence of a positive response, the data will be automatically deleted.

Finally, audience measurement and advertising cookies are placed on your device for a maximum period of 13 months.

Cookies

1. What is a cookie?

A cookie is a text file that can be saved in a dedicated space on your terminal's hard drive when you consult an online service using your browser software. A cookie file allows its issuer to identify the terminal in which it is saved, for the duration of the cookie's validity or registration.

When you connect to our Site, we may, subject to your choices, install various cookies in your Terminal allowing us to recognize the browser of your Terminal during the validity period of the cookie concerned. The Cookies that we issue allow us to:

  • To establish statistics and volumes of traffic and use of the various elements making up our Site (sections and content visited, paths taken), allowing us to improve the interest and ergonomics of our services;
  • To adapt the presentation of our Site to the display preferences of your terminal (language used, display resolution, operating system used, etc.) during your visits to our Site, according to the hardware and viewing or reading software that your terminal has;

When you first visit www.caravane.fr , an information banner will be displayed at the bottom of the page "By continuing on this site, you accept the use of cookies, used to guarantee you the best possible experience. To find out more, click here"

By continuing to browse the Site after clicking on "I accept", you expressly consent to CARAVANE being able to place cookies on your device. The banner will remain displayed until the person has continued browsing, i.e. until they have gone to another page of the Site or clicked on an element of the site.

2. Cookies issued on our site by third parties

The issue and use of cookies by third parties are subject to the privacy policies of these third parties. We inform you of the purpose of the cookies of which we are aware and the means at your disposal to make choices with regard to these cookies.

Cookies issued by third-party applications integrated into our Site:

We may include on our Site computer applications from third parties, which allow you to share content from our Site with other people or to let these other people know that you have viewed or are interested in content from our Site. This is particularly the case for the "Share" and "Like" buttons from social networks (such as "Facebook", "Twitter", etc.).

The social network providing such an application button is likely to identify you through this button, even if you did not use this button when you visited our Site. Indeed, this type of application button can allow the social network concerned to track your browsing on our Site, simply because your account with the social network concerned was activated on your Terminal (open session) during your browsing on our Site.

We have no control over the process used by social networks to collect information relating to your browsing on our Site and associated with the personal data they have. We invite you to consult the privacy protection policies of these social networks in order to learn about the purposes of use, in particular advertising, of the browsing information that they can collect through these application buttons. These protection policies must in particular allow you to exercise your choices with these social networks, in particular by setting up your user accounts for each of these networks.

3. Your choices regarding cookies

You have several options for managing cookies. Any settings you make may change your Internet browsing and your access conditions to certain services requiring the use of Cookies. You can choose at any time to express and modify your wishes regarding cookies, by the means described below.

3.1 The choices offered to you by your browser software

You can configure your browser software so that cookies are saved in your Terminal or, on the contrary, that they are rejected, either systematically or according to their issuer. You can also configure your browser software so that the acceptance or rejection of cookies is offered to you punctually, before a cookie is likely to be saved in your Terminal. For more information, see the section "How to exercise your choices, depending on the browser you use?"

(a) The Cookie Agreement

The recording of a cookie in a terminal is essentially subject to the will of the user of the terminal, which the latter can express and modify at any time and free of charge through the choices offered to him by his navigation software.

If you have accepted in your browser software the recording of cookies in your Terminal, the cookies integrated in the pages and contents that you have consulted may be stored temporarily in a dedicated space of your Terminal. They will be readable there only by their issuer.

(b) Refusal of cookies

If you refuse the recording of cookies on your terminal, or if you delete those that are recorded there, you will no longer be able to benefit from a certain number of functionalities that are nevertheless necessary to navigate in certain areas of our Site. This would be the case if you tried to access our content or services that require you to identify yourself. This would also be the case when we or our service providers could not recognize, for technical compatibility purposes, the type of browser used by your terminal, its language and display settings or the country from which your Terminal appears to be connected to the Internet.

Where applicable, we decline all responsibility for the consequences linked to the degraded functioning of our services resulting from the impossibility for Sephora to record or consult the cookies necessary for their functioning and which you have refused or deleted.

(c) How to exercise your choices, depending on the browser you use?

For the management of cookies and your choices, the configuration of each browser is different. It is described in the help menu of your browser, which will allow you to know how to modify your wishes regarding cookies.

3.2 Your choices expressed online with interprofessional platforms

Regarding advertising cookies, you can also connect to the Youronlinechoices site, offered by digital advertising professionals grouped within the European association EDAA (European Digital Advertising Alliance) and managed in France by the Interactive Advertising Bureau France. You will be able to find out which companies are registered on this platform and which offer you the possibility of refusing or accepting the cookies used by these companies to adapt the advertisements that may be displayed on your terminal to your browsing information: http://www.youronlinechoices.com/fr/controler-ses-cookies/ . This European platform is shared by hundreds of online advertising professionals and constitutes a centralized interface allowing you to express your refusal or acceptance of cookies that may be used to adapt the advertisements that may be displayed on your terminal to your browsing. Please note that this procedure will not prevent the display of advertisements on the websites you visit. It will only block technologies that allow ads to be tailored to your interests.

4. If you share the use of your terminal with other people

If your Terminal is used by several people and when the same Terminal has several browser software, we cannot ensure with certainty that the services and advertisements intended for your Terminal correspond to your own use of this Terminal and not to that of another user of this Terminal.

Where applicable, sharing the use of your Terminal with other people and configuring your browser settings with regard to cookies is your free choice and your responsibility.

For more information on cookies and their use, you can consult the file of the National Commission for Information Technology and Civil Liberties at the following address: http://www.cnil.fr .

5. Modification of our Cookies Charter

CARAVANE may be required to modify its Cookies Policy. Due to the changes that may occur in the Policy, we invite you to regularly visit the “Cookies” section. We will ensure that you are informed of these changes by a special mention on our site.