How long before my order is shipped?
Your order will be prepared and shipped 24–48 hours after it has been placed. Once your order has been dispatched, it will be delivered to you in 3–5 business days to addresses in metropolitan France.
What happens if I’m not there when delivery is attempted?
If you were not available when delivery was first attempted, a delivery notice will have been left for you with instructions on how to rearrange delivery or to collect your order from the post office.
What are the delivery costs?
Delivery costs are adjusted and calculated based on the weight and volume of your package. Details of the delivery costs for your order are provided just before the confirmation of the order.
For international shipments, prices are mentioned in the Website in Euros. Prices includes VAT but excluded any customs duties and other taxes. Customs duties must be paid by the Client directly to the carrier.
How do I track my order?
Once your order has been dispatched to the post office, you will be able to track your order by logging into your account. You will also receive an email to the email address you provided with a link and a tracking number, which you can use to track your order step-by-step.
To which countries do you deliver?
We deliver to all countries in the world except for certains products that are too large.
What should I do if an item is faulty or damaged?
Please get in touch with us through the ‘Contact’ form (clickable) and let us know the exact issue. A member of our customer care team will contact you as soon as possible.
RETURNS & REFUNDS
Can I return or exchange the items I have purchased?
If you’re not completely satisfied with any of the items you’ve purchased, you can return them to us within 14 days of delivery for a full refund or exchange. All items must be returned to us in their original condition, new and unused, with their original labels and packaging intact.
Exclusion : In accordance with the Article L.221-28 of the Consumer code, the Customer has no right of withdrawal regarding products made to order or which are personalized.
How do I return an item?
Returning an item couldn’t be easier. Simply fill in the form that was included in your delivered package, detailing each item you wish to return. Then return any items to us in their original packaging. Please note, unless an error has been made by CARAVANE, the delivery costs of the returned items are your responsibility.
When will I receive my refund?
Your refund will be processed once your package and items have been received and checked. Your refund will be credited directly to your bank or PayPal account.